How Does Medicaid Service Coordination Work?

People with I/DD (Program Participant) generally meet at least once a month with their personal Service Coordinator. This relationship is built on trust and understanding, ensuring that all of a person’s needs are considered when any significant life change occurs. The Service Coordinator counsels the person and provides valuable resources as someone who supports the person’s best interests.  The Service Coordinator works with the program participant in the creation of an Individualized Service Plan, “ISP”, which details every support to be accessed by and for the participant. The ISP  is regularly reviewed and service coordinators will suggest changes that will better serve the person’s needs.  Service Coordinators maintain steady communication with all service providers and will advocate for the program participant while documenting all coordination activities.  The ISP is reviewed on at least a semi-annual basis.

A True Network of Supports & Resources

Services are by no means limited to the programs of Citizens.  The Service Coordinator’s goal is to find the situation most appropriate for the program participant based on his or her needs and choices. Because the needs of each person are unique, Life Planning Services has developed a very large network of service providers to add to the broad spectrum of programs available from Citizens, such as clinical, respite, and residential habilitation, to name just a few. Some of the outside services accessed for individuals and families by the MSC team are:

  • Parenting Skills Training
  • Adaptive/Environmental Modification
  • Hospice
  • Home Health Aide
  • Estate Planning
  • Guardianship
  • Family Care
  • Life-Line Phone Services
  • Able Ride/Medicaid Taxi
  • Parish Outreach
  • Meals on Wheels
  • Rebuilding Together Long Island
  • Seniors Helping Seniors
How do I Access Services?

Medicaid Service Coordination is available to people who:

  • Have active Medicaid benefits.
  • Have a diagnosis of an intellectual or developmental disability. (I/DD)
  • Have current evaluations.
For more information regarding Citizens Medicaid Service Coordination, contact Zania Ledwidge at (516) 293-1111 x5690.

Citizens Options Unlimited, Inc. (Citizens) provides supports and services across Long Island to people with intellectual and developmental disabilities in the areas of Medicaid Service Coordination, self-direction, family support and residential services.  Citizens is currently one of only five organizations recognized in New York State by the Office for People with Developmental Disabilites (OPWDD) as a Compass Agency, as well as being nationally accredited by the Council on Quality and Leadership (CQL) for Person-Centered Excellence.